AMERICAN BRAKE CENTERS INC. > OUR SHOP > CODE OF ETHICS

(502) 203-0454 for Bashford Ave or (502) 230-4279 for the Preston Hwy location | 3435 Bashford Ave Ct Louisville, KY 40218

CODE OF ETHICS

To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.

What Our Customers Are Saying

Jamie was great; both polite and helpful! My car was fixed for the amount quoted and was ready before the estimated time.

Mike Lin, 09/29/2023

Very helpful and knowledgeable. Short handed they went above and beyond. Great place.

Barry True, 09/23/2023

The best in town. Excellent costumer service and recommended to everyone!

PALABOY KICKS, 09/03/2023

This place is the best! My brother in law refers me to Scott, for my car inspections and when I came in the shop. Scott is so approachable and he really explains everything! He explains what to be needed and give a reasonable price! No hidden charges.

Ricky Topacio, 08/25/2023

Brakes

Several months ago I had front pads and rotors replaced on my Lexus LS460. Recently I started getting pulsating when stopping at high speeds. I explained this to Scott and he checked it out and replaced the rotors under warranty at no charge. Fabulous customer service! Scott is amazing! I would Highly recommend American Brake Center on Preston Hwy!